Documents and other submitted material are placed in the appropriate queue as soon as we receive an official order, i.e., a written acceptance of our quotation and the related terms and conditions. Clients may notify us of their acceptance by e-mail, fax or post. Telephone confirmations may be accepted from regular clients in urgent situations, but such orders must still be submitted in writing before the work is completed.

A written confirmation of the order will then be issued. This will include the estimated date of delivery and clients number.

Queries

We do not usually contact clients during the working process unless there is something which requires urgent clarification. Minor queries (if any) are noted and saved until the bulk of the work is completed in order to reduce the number of queries sent to a client. These queries are sometimes included in a list of comments and sent to the client together with the finished material. Clients may help us to expedite the processing of their documents and other material by providing us with draft documents or lists of unique expressions which they have previously used or would like us to use when they submit their orders.

Comments and editing marks

We often prepare comments on the material which we return to our clients. These are primarily intended to provide details of any significant changes which may have been made. If there are highlighted sections in a document then a clear, colour-coded legend is included to assist our clients in interpreting our markings.