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Submissions 
Documents and other material can be submitted by e-mail, fax, post or dictated over the telephone*. You may find it helpful to become familiar with our work methods before sending your material.

You may also upload your documents via our convenient quick delivery form. This is particularly recommended if the size of your document exceeds 3 MB.

All submissions should be addressed to the appropriate department and accompanied by the following information:
  Submission details
• Name of client and/or company
• Social security/company registration number (this information is not required before an official order is placed)
• Contact information: e-mail and postal addresses, telephone and fax numbers
• Type or format of file: the name and version of the programme with which it was created
• Service(s) required
• Special requests and/or additional instructions. This is of particular importance if your document contains any unique terminology or translated phrases which you normally use. 
• Possible deadlines or scheduling commitments. 
 
Documents and other submitted material will be viewed upon receipt, after which a cost projection and estimated time for completion will be sent to you. We do our best to respond promptly to quotation requests.

We must receive an official acceptance of our offer before the work can begin.

How we work
Most submissions are completed within 3 - 5 working days. Simpler documents are usually returned in a much shorter time.
 
 *Special conditions apply for telephone submissions. Please contact us for further details. 
 
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