This page outlines the terms and conditions under which the services of The Faculty of English Incorporated are provided. They are listed for your information and protection and should be read and accepted prior to entering into any agreement with our company. Any business transaction with The Faculty of English Incorporated, any of its subsidiaries or any department or division thereof is taken as an indication that the terms of service (TOS) have been read, understood and accepted. The TOS will be updated from time to time as required. 

The Faculty of English Incorporated has the following subsidiaries and divisions at present:

The Faculty of English in Europe Inc. 
The Faculty of English in Sweden Inc.
The Corporate Faculty of English
The Faculty of English for Students
The Faculty of Foreign Languages.

The above subsidiaries and related divisions may be collectively referred to as "The Faculty of English", "The Faculty" or "the company" throughout the TOS.

Privacy

The Faculty will do everything in its power to protect the privacy of its clients. At no time will names, social security or registration numbers, postal addresses, telephone or fax numbers, e-mail addresses, billing information or other personal information be released to a third party without the authorisation of a customer. 

Confidentiality

All documents, audio and video material submitted to The Faculty of English will be treated confidentially. The Faculty will never distribute any original or edited material to a third party without the specific authorisation of the customer and even then, only after exhaustive verification.

Customers must be able to provide a valid customer number and/or document identification code and verify their identity before being allowed to discuss matters related to the contents of any document.

All documents and material received from customers and copies thereof will be destroyed within one (1) month of delivery of the finished work.

In accordance with prevailing tax laws, information related to charges and billing must be kept on record for a minimum of ten (10) years. This information is archived and protected by password.

Security

The Faculty of English employs a system of security incorporating firewalls and virus protection for the safe operation of the company's electronic delivery system and the protection of customer information, documents and other related material. System files are regularly backed up and sensitive information is always password-protected.

Offensive material

The Faculty of English does not accept documents whose contents may be deemed offensive in nature. The management and staff will not work on documents which promote pornography or human trafficking; neither will documents which purport to incite hatred, racism, personal or religious discrimination or persecution be accepted. The Faculty of English reserves the right to reject any document which violates its submission criteria.

Customer responsibility

Customers transacting business with The Faculty undertake to do the following, in accordance with this agreement:

1. keep assigned customer numbers, document identification codes and any assigned passwords in a safe place
2. keep billing information away from unauthorised persons
3. see to it that all bills from The Faculty of English are paid on time.

We recommend that our customers also see our section on "Post-delivery support system and customer responsibility".

The Faculty's responsibility

The Faculty of English undertakes the following:

1. to devote due care and attention to the handling of all material submitted
2. to ensure the secure storage of customer information, documents and material
3. to deliver finished work to customers as close to the agreed time as possible
4. to charge and bill customers fairly for all work submitted
5. to provide customers with service and advice of the highest calibre.

Limitations

The Faculty of English cannot be held responsible for any losses sustained in the event of delayed delivery or non-delivery of documents or other completed work due to circumstances beyond its control. These include, but are not limited to, the following situations:

1. power outage
2. server failure
3. temporary or prolonged disruption of local area network (LAN)
4. temporary or prolonged disruption of local or international telephone service
5. disruption in the local postal service
6. industrial action by postal, electricity, telephone or Internet service providers
7. acts of sabotage
8. inclement weather
9. acts of God (force majeure).

Payment rates

All quoted rates are approximate and are based on standard submissions. Charges quoted on a "per page" basis, for example, refer to A4-sized pages with double-spaced text in a standard, legible, 12 pt. font. Customers may be required to pay a surcharge if the font size is smaller than 12 pt. Customers to whom this applies will be informed of this on the itemised quotation which is issued before work begins on the document. No other charges will be applied once the cost estimate is approved and accepted.

The Faculty reserves the right to adjust the prevailing rates of exchange in accordance with market changes. Any losses incurred by currency exchanges will be applied to these rates. We guarantee that quoted rates which are agreed to within the allotted time will be protected from rate fluctuations.

Billing

The Faculty reserves the right to conduct a credit analysis on any and all customers before beginning work on submitted documents.

Business customers are required to have valid company registration numbers. Documents being submitted by junior staff and certain categories of students must generally have the authorisation of the official supervisor and the Accounting Department or the equivalent before work can begin on the document. Such authorisation must be submitted to us in writing.

Student customers must identify the source of payment for any document/material being submitted. If the bill is to be submitted to a university or department thereof then an official, signed document authorising the requested work must be obtained from the relevant department.

The Faculty of English may offer periodic introductory discounts and volume discounts to its corporate customers. Student discounts are also offered.

Student customers must submit valid student identification in order to qualify for any student discounts which are being offered.

Reductions in quoted rates are automatically applied in the event of unforeseen delays exceeding 36 hours. 

The Faculty of English reserves the right to determine and/or limit the size of any discount being offered to customers. The company further reserves the right to refuse to grant a discount to certain categories of customers if such an action is deemed necessary.